PSC Manager (Medical)

TL;DR

PSC Manager (Medical): Managing phlebotomy operations and patient service center activities with an accent on specimen integrity and operational efficiency. Focus on overseeing the phlebotomy program, coordinating with product management, and ensuring compliance with medical regulations.

Location: Onsite in Columbia, MD

Company

Global leader in cell-free DNA (cfDNA) testing dedicated to oncology, women’s health, and organ health.

What you will do

• Perform venipunctures and finger sticks to obtain blood specimens while maintaining aseptic techniques.
• Act as the operations manager for the designated Patient Service Center (PSC) and oversee the phlebotomy program.
• Track collections, maintain quality-control logs, and report KPIs to product management leadership biweekly.
• Resolve unusual test orders by coordinating with physicians, pathologists, and nursing stations.
• Manage PSC vendors, equipment inventory, and staff scheduling.
• Ensure compliance with HIPAA/PHI privacy, legal regulations, and JCAHO standards.

Requirements

• Minimum of 5 years of phlebotomy experience.
• 5+ years of high-level customer care experience.
• High School Diploma or equivalent.
• Phlebotomy license/certification must be submitted if required by state regulations.
• Ability to lift up to 50 pounds of supplies.

Nice to have

• Experience managing or supervising phlebotomy operations and teams.
• BS/BA degree.
• Bilingual language skills.
• Previous financial and budgetary experience.

Culture & Benefits

• Comprehensive medical, dental, vision, life, and disability plans.
• Free genetic testing and fertility care benefits for employees and immediate families.
• 401k and commuter benefits.
• Pregnancy and baby bonding leave.
• Supportive environment working alongside industry elite in genetic disease management.