Account Manager (Microsoft Ecosystem)

TL;DR

Account Manager (Microsoft Ecosystem): Driving existing account growth and nurturing long-term client relationships within Professional Services and Manufacturing verticals with an accent on Microsoft Dynamics, Business Central, and Azure upgrades. Focus on identifying expansion opportunities, managing renewals, and executing strategic sales plans to increase client spend.

Location: Must be based in the United States (Remote across the U.S., or Onsite in Tampa, FL or Fargo, ND)

Company

Microsoft Gold Partner specializing in ERP consulting, Cloud services, and managed services to help businesses streamline operations.

What you will do

• Drive existing account growth and increase client spend within mid-market accounts.
• Develop value-added relationships and nurture key clients in specific market verticals.
• Identify opportunities to upgrade Microsoft ecosystems, including Dynamics, Business Central, and Azure.
• Own the renewal process and conduct ongoing discovery to find expansion opportunities.
• Conduct quarterly business reviews (QBRs) with executive-level stakeholders to track adoption and satisfaction.
• Collaborate with Marketing, Product, and Delivery functions to improve the overall Go To Market strategy.

Requirements

• Demonstrated success in account management focused on SaaS or partner sales.
• Proven track record of increasing customer spend via cross-sell or upsell.
• Deep understanding of ERP and CRM solutions, preferably within Professional Services or Manufacturing + Distribution.
• Solid grasp of the Microsoft ecosystem.
• Experience managing mid-market businesses ($25M - $500M in total revenue) is preferred.
• Excellent interpersonal and communication skills for building high-level stakeholder relationships.

Culture & Benefits

• Unlimited paid time off (PTO) covering vacation, sick leave, and holidays.
• Competitive health insurance, wellness programs, and mental health resources.
• Flexible working hours and remote work options.
• Access to training programs, workshops, and reimbursement for certifications and courses.
• Collaborative environment driven by core values of innovation, integrity, and results.

Hiring process

• Intro Call to discuss background and determine mutual fit.
• Predictive Index Assessment to evaluate natural strengths.
• Technical and cultural interviews focusing on expertise and alignment with core values.
• Team debrief followed by a final offer.