Field Service Tech II (iGaming)

TL;DR

Field Service Tech II (iGaming): Installation, maintenance, and troubleshooting of land-based gaming equipment (EGMs, PTG, ETG) for casino operators with an accent on hardware diagnostics and field repairs. Focus on component-level troubleshooting, preventative maintenance, and ensuring system reliability at customer locations.

Location: Washington, US (King county, Auburn, Kent, Renton, and Tukwila areas)

Company

A global leader in land-based gaming technology that builds cutting-edge products and content for iconic casinos and operators worldwide.

What you will do

• Install, configure, and perform preventative maintenance on EGMs, PTG, ETG, and other utility products.
• Troubleshoot customer issues over the phone or on-site down to the component level using internal diagnostic tests.
• Manage customer tickets and part inventory through Salesforce and record time daily using ADP.
• Train less experienced technicians on effective troubleshooting techniques.
• Verify property specifications to set correct game options and parameters.
• Maintain tools and equipment in safe, working condition and adhere to Fleet Vehicle Policies.

Requirements

• Must be at least 21 years old as required by law.
• Valid driver's license for the state of Washington.
• Valid gaming card or the ability to obtain one.
• 1-2 years of experience in the assembly, testing, or repair of electronic or mechanical devices.
• Basic knowledge of electricity, electronics, and mechanics of gaming-type devices.
• Physical ability to lift, push, and move heavy equipment over 70 lbs.

Nice to have

• Past experience in the gaming industry.
• Strong electronics or mechanical background.
• General IT knowledge.

Culture & Benefits

• Access to fleet vehicles for field operations.
• Opportunity to work with cutting-edge gaming hardware and technology.
• Inclusive environment as an Equal Opportunity Employer.