Operations Coordinator
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Operations Coordinator (Logistics): Managing day-to-day transportation operations and customer support with an accent on resolving scheduling conflicts, auditing trip details, and securing last-minute transportation providers. Focus on maintaining service commitments, ensuring seamless customer experiences, and collaborating with internal teams in a fast-paced, remote-first environment.
Location: Must be based in one of the 19 approved U.S. states: AZ, CA, CO, FL, GA, HI, MS, MO, NC, NH, NV, NY, OK, SD, TN, TX, UT, WA, or WY.
Salary: $26.50/hour
Company
is an AI-native platform transforming the group transportation and mobility market by connecting enterprises to thousands of bus operators nationwide.
What you will do
- Audit upcoming trips to ensure all details are complete and accurate prior to service.
- Respond to incoming calls and emails from transportation providers to resolve operational issues.
- Source, negotiate, and secure last-minute transportation providers to meet service commitments.
- Coordinate with providers to resolve scheduling conflicts, trip changes, and cancellations.
- Monitor active trips and proactively communicate updates regarding delays or operational challenges.
- Prepare weekly operational reports and provide updates on provider performance.
Requirements
- 0-2 years of experience in customer service or logistics coordination.
- Must reside in one of the 19 approved U.S. states.
- Flexible to work nights and weekends.
- Strong problem-solving abilities and attention to detail.
- Excellent verbal and written communication skills.
- Ability to remain professional in fast-paced or high-pressure situations.
Culture & Benefits
- Remote-first work environment.
- Comprehensive medical, dental, and vision insurance with 100% of premiums covered for U.S. employees.
- 401(k) plan for financial planning.
- 15 days of PTO (increasing to 20 after 2 years) plus 8 paid holidays.
- Company-paid life and disability insurance.
- Top-tier tech equipment provided including Mac or PC.
Hiring process
- Video call with Talent Acquisition.
- Video call interview with Hiring Manager.
- Final video call interview with the team.
- Offer and background check.
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