Field Service Coordinator

TL;DR

Field Service Coordinator: Managing service operations and technician scheduling for US-based clients with an accent on logistics coordination, task prioritization, and real-time communication. Focus on ensuring SLA compliance, optimizing service workflows, and supporting efficient resolution of customer requests.

Location: Hybrid in Belgrade, Serbia

Company

hirify.global is a global leader in unified commerce for retail and dining, providing intelligent platforms and payment solutions to customers in over 35 countries.

What you will do

• Review incoming service requests and determine necessary actions.
• Assign tasks to Customer Engineers based on skill sets, schedules, and urgency.
• Coordinate technician schedules and locations to ensure efficient service delivery.
• Source and track parts availability across different locations.
• Communicate updates to teams across the U.S. via phone, email, and chat.
• Document all actions and updates accurately within internal systems.

Requirements

• Must be based in or able to commute to Belgrade, Serbia for hybrid work.
• Availability for 2nd and 3rd shifts.
• Strong motivation to learn and grow in a corporate environment.
• Excellent communication and organizational skills.
• Ability to manage priorities in a high-volume environment.
• Passage of company screening criteria.

Culture & Benefits

• Full, structured training provided from scratch.
• Ongoing 1:1 mentorship and professional guidance.
• Clear career pathways with opportunities for advancement into leadership or specialized roles.
• Supportive team environment focused on individual growth.