Director, AI Transformation & Customer Success

TL;DR

Director, AI Transformation & Customer Success (SaaS): Leading the global High Touch Customer Success organization to drive enterprise-wide AI adoption and business value realization with an accent on transformation leadership and strategic advisory. Focus on redefining the customer success model, scaling transformation methodologies, and ensuring long-term retention and expansion for strategic accounts.

Location: Remote (US)

Compensation: $223,000–$351,200 USD (depending on location)

Company

hirify.global is a leading no-code app platform that empowers organizations to accelerate critical business processes and modernize workflows.

What you will do

• Recruit, develop, and lead a world-class team of High Touch Customer Success Managers.
• Define and operationalize enterprise transformation methodologies for AI adoption and workflow modernization.
• Partner with customer executives to align initiatives with strategic business objectives and drive value realization.
• Own key metrics including retention, adoption, expansion influence, and customer health.
• Evolve the customer success strategy to meet the needs of AI-enabled enterprises.
• Represent the voice of the customer at the executive level to influence product roadmap and company strategy.

Requirements

• 12+ years of experience in transformation, change management, or leading customer success in high-growth environments.
• Proven track record of building and leading large, diverse teams serving complex enterprise stakeholders.
• Deep expertise as an AI adopter and champion, capable of guiding customers through AI and automation journeys.
• Strong operational rigor and systems thinking to scale processes and measure success by customer outcomes.
• Ability to engage and influence senior leaders both internally and externally.
• Must be based in the United States.

Culture & Benefits

• Comprehensive benefit offerings including health insurance and retirement plans.
• Opportunity to receive restricted stock units and incentive compensation.
• Commitment to diversity, equity, and inclusion with an equal opportunity workplace.
• Focus on a culture of customer obsession, accountability, and technical curiosity.