Contact Center Representative II (Fintech)

TL;DR

Contact Center Representative II (Fintech): Providing high-quality customer service and sales within a contact center environment with an accent on relationship management and problem resolution. Focus on managing financial transactions, resolving customer concerns, and promoting digital banking solutions.

Location: Must be based in Greenville (SC), Mt Laurel (NJ), or Jacksonville (FL)

Salary: $22.50 - $29.00 per hour

Company

One of the world's leading global financial institutions and the fifth largest bank in North America.

What you will do

• Provide professional customer service and identify sales opportunities to grow the business.
• Manage a broad range of financial transactions, including account balances and dispute handling.
• Guide customers toward digital banking and self-serve options.
• Resolve customer concerns promptly and effectively while adhering to bank policies.
• Collaborate with the team to improve the overall customer experience.

Requirements

• Work authorization in the United States without employer sponsorship is required.
• Bilingual proficiency in English and Spanish is required.
• High School diploma or GED.
• 1+ years of related experience in retail customer service, banking, or contact centers.
• Ability to adhere to a flexible schedule, including weekends, overnights, and holidays.
• Must be able to work onsite for training and meetings.

Culture & Benefits

• Comprehensive Total Rewards package including health and well-being benefits.
• Savings and retirement programs.
• Paid time off (Vacation, Flex, and Holiday PTO).
• Access to online learning platforms and mentoring programs for career development.
• Inclusive work environment that values diverse perspectives.

Hiring process

• Interviews will be scheduled with candidates of interest.
• Outcomes are communicated via email or phone call.