Senior AI Business Consultant

Location: Sydney, Australia; hybrid schedule with 2 days in the office and 3 days working remotely each week

Company

hirify.global is a global software company providing AI, cloud, and digital solutions for customer experience, financial crime prevention, and public safety.

What you will do

• Drive AI adoption and post-deployment stabilization across a global portfolio of enterprise customers.
• Execute adoption playbooks with regional consultants across Australia and New Zealand.
• Optimize AI outputs through prompt engineering, knowledge alignment, and workflow tuning.
• Support behavioral UAT by validating user acceptance, workflow fit, and AI trust indicators.
• Analyze AI usage patterns, contact center KPIs, and operational data to identify risks and optimization opportunities.
• Build adoption scorecards, translate insights into recommendations, and coordinate with consultants, delivery teams, and operations leaders.

Requirements

• 6–10 years of experience in CCaaS consulting, customer experience operations, AI-enabled self-service, or related domains.
• Strong understanding of contact center KPIs and operational workflows.
• Hands-on experience with conversational AI, agent assist, summarization, or automation solutions.
• Practical experience using prompt engineering to improve generative AI performance.
• Strong analytical, communication, presentation, and collaboration skills.
• Ability to work effectively across time zones with global stakeholders.

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• Experience supporting enterprise or global customers.

Culture & Benefits

• Hybrid hirify.global-FLEX work model with three remote days and two office days each week.
• Global exposure across enterprise customers and multiple regions.
• Opportunity to own AI adoption outcomes within a high-visibility AI Center of Excellence.
• Fast-paced, collaborative, and creative working environment.
• Internal career opportunities across roles, disciplines, domains, and locations.