Customer Experience Manager (Cloud Security)

Location: Hybrid in Dubai, UAE; applicants progressing to the offer stage may need to attend an in-person interview at a hirify.global office or hub.

Company

hirify.global operates a global network that protects and accelerates Internet applications for customers ranging from individual bloggers to Fortune 500 companies.

What you will do

• Manage the full customer lifecycle from onboarding through adoption, retention, and renewal.
• Act as a trusted advisor, helping customers adopt hirify.global products and demonstrate business value.
• Develop success plans and maintain strategic relationships with stakeholders at large customer accounts.
• Own renewal execution, including contract negotiation, deal construction, pricing strategy, and weekly forecasting.
• Identify upsell and cross-sell opportunities through customer data analysis and value-driven selling.
• Collaborate with Sales, Product, Engineering, Support, and Marketing to resolve customer issues and communicate product feedback.

Requirements

• Fluency in Arabic and French, written and spoken.
• At least 3 years of experience in Customer Success, Account Management, or inside or field sales.
• At least 2 years of industry experience; cloud security or performance experience is preferred.
• Bachelor's degree and/or relevant professional qualifications.
• Commercial sales, negotiation, deal closure, SaaS retention, and value-driven sales experience.
• Understanding of computer networking and how the Internet works; network security knowledge is an advantage.

Nice to have

• Experience in cloud security and/or Internet performance industries.
• Knowledge of network security.

Culture & Benefits

• Hybrid work environment with potential in-person interviews at a hirify.global office or hub.
• AI-supported workflows for drafting renewal communications, analyzing customer data, and automating operational tasks.
• Mission-driven work focused on protecting and improving the open Internet.
• Equal opportunity employer with reasonable accommodations available during the application process.

Hiring process

• Applicants who progress to the offer stage may be asked to attend an in-person interview at a hirify.global office or hub.
• Any offer may be conditioned on authorization to receive technology controlled under U.S. export laws without sponsorship for an export license.