Head of Professional Services Sales (AI)

TL;DR

Head of Professional Services Sales (AI): Leading the professional services commercial engagement function across the UKI region with an accent on AI-led customer transformation. Focus on driving services growth, managing commercial governance, and positioning AI capabilities to deliver measurable business value for enterprise customers.

Location: Hybrid in London; must have right to work in the UK and be within approximately 2 hours travel time to London

Company

AI-powered experience orchestration platform helping over 8,000 organizations worldwide deliver personalized customer service and operational efficiency.

What you will do

• Lead the UKI services engagement strategy with a focus on AI-led transformation and scalable offerings.
• Own regional services bookings, AI services growth, profitability, and forecast accuracy.
• Build executive-level relationships and act as a trusted transformation advisor for enterprise clients.
• Establish governance standards for Statements of Work, estimation, and commercial engagement processes.
• Coach and develop the UKI Services Engagement team in commercial leadership and AI positioning.
• Collaborate cross-functionally with Sales, Customer Success, Delivery, and Product teams.

Requirements

• Right to work in the UK.
• 10+ years of experience in enterprise SaaS, Professional Services, or consulting leadership.
• Minimum 5 years of direct people management experience leading high-performing commercial teams.
• Proven success leading complex commercial engagements and AI-driven transformation initiatives.
• Bachelor's degree required; MBA or Master's degree preferred.
• Ability to obtain Security Check (SC) NSV clearance if required.

Nice to have

• Experience with AI-enabled CX transformation, conversational AI, or automation.
• Knowledge of positioning Managed Services offerings within enterprise SaaS environments.
• Proficiency with Salesforce (SFDC) and financial modelling.
• Enterprise delivery or programme leadership experience.

Culture & Benefits

• Flexible-first culture with a global team and versatile ways of working.
• Growth opportunities through mentorship, leadership development, and education support.
• Well-being resources and regionally tailored programs for employees and families.
• Paid volunteer time and "August Free Fridays" to recharge.

Hiring process

• Application review by the Talent Acquisition and hiring teams.
• Initial Zoom interview with a Talent Acquisition Partner.
• Interviews with the hiring manager and team members (typically no more than five interviews).