Technical Account Manager (SaaS)

TL;DR

Technical Account Manager (SaaS): Serving as the strategic technical backbone for high-value enterprise customers by managing program configurations, integrations, and technical escalations. Focus on bridging the gap between complex customer requirements and product capabilities to drive retention and platform adoption.

Location: Must be based within commuting distance of Munich, Germany (Hybrid: 3 days/week in-office).

Company

hirify.global is an intelligent platform for travel and spend management, automating manual processes to help businesses reclaim lost productivity.

What you will do

• Act as the primary technical point of contact for high-value enterprise customers.
• Guide customers through platform setup, configuration, and optimization to meet business objectives.
• Coordinate with Professional Services for significant program changes while maintaining technical oversight.
• Act as an escalation point for complex technical issues and ensure prompt resolution.
• Provide technical context to Account Managers to support renewal and expansion conversations.
• Systematically feed customer product feedback to the Engineering and Product teams.

Requirements

• 3–5+ years of experience in technical account management, solutions engineering, or implementation at a B2B SaaS company.
• Fluent in German and English (written and verbal) is mandatory.
• Strong technical aptitude with the ability to grasp complex concepts like REST APIs, webhooks, and SCIM.
• Proven track record of managing customer relationships and delivering technical solutions.
• Project management skills to handle multiple accounts in a fast-paced environment.
• Must be based within commuting distance of Munich to support an IRL-first hybrid work model.

Nice to have

• Bachelor's degree in a technical field (Computer Science, IT, Engineering).
• Background in Spend management, AP automation, or ERP systems (SAP, NetSuite, Workday).
• Experience in a scale-up or post-acquisition environment.
• Additional European language proficiency (French, Spanish, Dutch).

Culture & Benefits

• Competitive compensation with equity in the company.
• 30 days of annual leave plus public holidays.
• Flexible compensation options and choice of gym membership or public transport ticket.
• Comprehensive wellbeing support including therapy and coaching sessions.
• 17 weeks of paid parental leave and 16 paid volunteer hours annually.
• Up to 20 “Work From Anywhere” days per year.
• Relocation support available for eligible candidates.

Hiring process

• 30-min introduction call with a Talent Acquisition Partner.
• 30-minute hiring manager interview.
• 60-min take-home assignment followed by a discussion with the hiring team.
• 30-min values conversation.