Technical Support Engineer (Robotics)

TL;DR

Technical Support Engineer (Robotics): Providing expert technical assistance for collaborative and autonomous mobile robots with an accent on troubleshooting complex hardware and software issues. Focus on delivering high-quality support to partners and customers across Europe, including onsite visits and technical training.

Location: Must be local to Munich, Germany. No relocation or visa sponsorship provided.

Company

hirify.global is a global leader in collaborative and autonomous mobile robotics, dedicated to innovation and delivering high-performance automation solutions.

What you will do

• Manage and resolve assigned technical support cases to ensure high customer satisfaction.
• Troubleshoot complex technical issues both remotely and onsite at customer locations.
• Conduct technical training sessions for partners and end customers.
• Maintain up-to-date knowledge of product releases, software updates, and technical documentation.
• Prioritize support tasks based on case severity and performance KPIs.
• Travel up to 50% of the time to support operations across Northern, Western, and Eastern Europe.

Requirements

• BSc in Engineering (Electronics, Robotics, Mechatronics, or similar).
• 1–3 years of experience in Technical Support, R&D, or a comparable role.
• Excellent communication skills in German and English (C1 level).
• Must be local to Munich, Germany; no relocation or visa sponsorship available.
• Strong troubleshooting skills and a proactive, solution-oriented mindset.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Nice to have

• Familiarity with Wi-Fi, LAN, and basic networking.

Culture & Benefits

• Work with cutting-edge robotic technology in a fast-paced, innovative environment.
• Opportunity to make a tangible impact on global supply chain performance.
• Collaborative culture that values diversity and individual strengths.
• Professional development within a global organization.