Account Manager (Hospitality)

TL;DR

Account Manager (Hospitality) (SaaS): Managing inbound sales for hospitality venues in the APAC market with an accent on consultative, solution-based selling, upselling, and expanding monthly recurring revenue. Focus on guiding customers through upgrade paths, demonstrating POS software solutions, and building trusted relationships to maximize account growth.

Location: APAC market

Company

hirify.global provides a one-stop commerce platform for merchants, unifying online and physical operations.

What you will do

• Manage inbound sales inquiries for hospitality venues in the APAC market, tailoring recommendations to customer needs and preferences.
• Build trust and rapport through active listening to drive upselling and maximize account growth in every interaction.
• Guide qualified customers through upgrade paths from basic platforms to more advanced platforms.
• Demonstrate software solutions, from core POS products to modules and upgrades.
• Own reactive upsell from inbound sales and expansion of monthly recurring revenue.
• Support broader organizational objectives and contribute to building retailer advocacy and internal empathy for hospitality owners.

Requirements

• Experience in account management, sales development representative, or a similar role with a sales quota.
• Understanding of solution-based consultative sales in a SaaS environment.
• Ability to use Salesforce.com and other tools to manage and organize pipeline.
• Entrepreneurial approach and strong time management with excellent organizational skills.

Culture & Benefits

• Flexible work environment with a performance-focused culture.
• Unlimited paid time off policy and paid leave support for new parents.
• Health and wellness benefit of $500 per year, plus mental health online platform and counselling/coaching services.
• Lightspeed share scheme (employees are owners) and LinkedIn Learning license.
• Office perks include weekly catered lunches and a self-service cafe-style kitchen; brand new office space in Redfern, NSW.

Hiring process

• Apply and complete the selection process with interviews to assess fit for the role and sales approach.