Technical Support Engineer (Edge Network)

TL;DR

Technical Support Engineer (Edge Network): Providing technical assistance and diagnostics for global infrastructure solutions with an accent on network protocols, CDN performance, and Linux-based systems. Focus on resolving complex customer incidents during night shifts, identifying technical patterns, and ensuring high service reliability.

Location: Poland (Remote, hybrid, or office options available)

Company

hirify.global is an international cloud and edge leader providing infrastructure and software solutions for AI, cloud, network, and security, powering global digital experiences.

What you will do

• Handle customer requests via chat, email, and phone in English.
• Provide expert consultations regarding Edge Network products and services.
• Conduct technical diagnostics to resolve issues and escalate to higher support levels when necessary.
• Address complex technical problems while minimizing impact on customer business operations.
• Identify trends in technical issues to suggest improvements and prevent reoccurrences.
• Share knowledge and expertise with team members to enhance support capabilities.

Requirements

• 1+ year of Technical Support experience
• English level B2 or higher
• Strong networking knowledge including TCP/IP, DNS, and traceroute
• Hands-on experience with Linux and API
• Experience with CDN and monitoring tools like Grafana or Kibana
• Must be available for night shifts (7:00pm to 7:00am, 2/2 schedule)

Nice to have

• Experience with SQL

Culture & Benefits

• Competitive salary and flexible working hours
• Private medical insurance for employees and family
• 5 additional vacation days and paid sick leave
• Work from anywhere in the world for up to 45 days per year
• Language classes and team sports activities
• Modern office space with snacks and entertainment