Customer Support Agent

TL;DR

Customer Support Agent: Resolving product and service issues, handling customer complaints, and providing accurate information to ensure customer satisfaction with an accent on CRM-based communication, complaint triage, and following procedures to drive resolution. Focus on clarifying customer complaints, selecting and explaining the best solutions, and maintaining trust through open, interactive communication.

Location: Bucharest, Romania (Hybrid)

Company

hirify.global operates leading classifieds brands and marketplace platforms across multiple markets.

What you will do

• Resolve product and service problems by clarifying the complaint, identifying the cause, proposing solutions, and following up to ensure resolution.
• Handle complaints within time limits, provide appropriate solutions and alternatives, and confirm outcomes.
• Identify and assess customer needs to achieve satisfaction.
• Provide accurate, valid, and complete information using the right tools and methods.
• Follow communication procedures, guidelines, and policies while building trust through open communication.
• Support team efforts by completing related tasks as needed.

Requirements

• Proven customer support experience.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and customer support practices.
• Customer orientation and ability to adapt communication to different customer types.
• Excellent communication and presentation skills.
• English at a medium level at least.

Culture & Benefits

• Hybrid work model with an office in central Bucharest.
• Performance-based bonus and a complex compensation package including medical insurance and flexible benefits.
• Continuous training and development opportunities.
• Supportive, driven colleagues in a fast-moving environment.