Customer Service Representative - Romanian and English (Interim)

TL;DR

Customer Service Representative - Romanian and English (Interim): Resolving customer queries, managing disputes and complaints for sellers and buyers across multiple channels with an accent on mediation and timely resolution. Focus on handling complex cases via chat, email, phone, and social media while supporting customer experience and feedback loops.

Location: Lisbon, Portugal (commute to the Lisbon office; work in the office at least 2 days per week)

Salary: €18,000–€23,000 gross base per year

Company

hirify.global is a marketplace for buying and selling special objects, with a curated auction platform and in-house experts.

What you will do

• Address and resolve customer queries for sellers and buyers via chat, email, phone, and social media.
• Mediator between sellers and buyers during disputes to find solutions that work for both parties.
• Handle complaints and ensure correct, timely outcomes for customer cases.
• Collaborate with Sales, Experts, and other departments to improve overall customer experience.
• Collect and share customer feedback to identify opportunities for service improvements.

Requirements

• 1 to 4 years of direct experience in customer service or content moderation; live channels experience is highly valued.
• Professional speaking and writing skills in Romanian and English; strong communication skills.
• Strong analytical and critical thinking skills.
• Ability to switch quickly between customer channels (phone and email).
• Available to work 40 hours per week; flexible with at least 2 weekends per month and some public holidays.
• Must commute to the Lisbon office and work in the office at least 2 days per week.

Culture & Benefits

• Interim fixed-term 7-month contract starting September 2026, with possible extension based on performance and business needs.
• Health insurance from day 1 (including dental coverage) and access to a wellness network.
• Work from home allowance and commuting covered between home and the Lisbon office.
• Learning and development initiatives with mentorship and clear development plans.
• Hybrid working model across the company (minimum two office days per week unless role is explicitly fully remote/onsite).

Hiring process

• Submit an English CV and cover letter.
• Interviews and evaluation of communication skills and case-handling approach.