Branch Operations Manager

TL;DR

Branch Operations Manager: Overseeing and supporting the mortgage loan process from start to finish with an accent on borrower communication, loan file review/auditing, and ensuring correct disclosures and underwriting readiness. Focus on running DU/LP checks, verifying income/asset/credit documentation, and managing a pipeline across Conventional, FHA, VA, USDA, 203k, Jumbo, and reverse mortgage products.

Company

hirify.global is a distributed retail mortgage lender operating across the U.S. with a large branch network and servicing footprint.

What you will do

• Provide customer service to borrowers by explaining loan programs, costs, and applicable loan documents.
• Review and audit mortgage files, including income, assets, and credit documentation, to support loan stability.
• Review mortgage loan disclosure packages and deliver rate disclosure and re-disclosure packages to borrowers.
• Manage a loan pipeline across Conventional, FHA, VA, USDA, 203k, Jumbo, and reverse mortgage products.
• Pre-underwrite items to support approval (e.g., paystubs, credit reports, W-2s, bank statements, court orders).
• Input disclosure feed, present disclosures, and set up loans to best fit borrower needs.

Requirements

• Location: Remote USA
• Bachelor’s degree and/or equivalent education/experience.
• 3–5 years residential mortgage processing experience.
• Experience with Encompass LOS (preferred).
• Knowledge of RESPA guidelines and mortgage/consumer regulations.
• Knowledge of DU, LP, Microsoft Outlook, and Windows; strong math/analytics and communication skills.

Culture & Benefits

• Medical, dental, and vision coverage plus 401(k).
• Company-provided short-term disability, employee assistance program, and wellness program.
• Supportive, transparent culture with opportunities to grow.