Telehealth Operations Coordinator (Spanish Bilingual)

TL;DR

Telehealth Operations Coordinator (MedTech): Supporting virtual healthcare services by coordinating appointments, managing patient/provider workflows, and ensuring technical platform functionality with an accent on HIPAA compliance and bilingual communication. Focus on troubleshooting virtual visits, maintaining accurate documentation, and facilitating seamless patient-provider interactions within Pacific Time zone requirements.

Location: Must be based in the US and able to work 8:00 am – 5:00 pm Pacific Time

Company

hirify.global is a professional services firm providing specialized operational support for various industries, including healthcare.

What you will do

• Schedule and coordinate telehealth appointments for patients and providers.
• Prepare and educate patients on accessing virtual telehealth platforms.
• Assist providers with clinical workflows, documentation, and consent forms.
• Troubleshoot technical issues during virtual visits to ensure service continuity.
• Maintain accurate telehealth records and support billing and coding processes.
• Ensure all operations comply with HIPAA and relevant telehealth regulations.

Requirements

• Fluent in both English and Spanish (C1 level required).
• Must be based in the US and able to work 8:00 am – 5:00 pm Pacific Time.
• Proven experience in customer service roles.
• Proficiency with CRM systems.
• Excellent verbal and written communication skills.

Culture & Benefits

• Permanent work from home arrangement.
• Immediate hiring process.
• Health insurance coverage available for eligible locations.
• Full-time schedule with 40 paid hours per week.

Hiring process

• Complete application including assessment questions.
• Technical check and voice recording submission.