Client Support Specialist

TL;DR

Client Support Specialist: Implementing, configuring, and maintaining client data ingress, surveying, and reporting systems with an accent on translating operational needs into technical specifications. Focus on delivering prompt issue resolution, managing implementation timelines, and ensuring high-quality service for healthcare clients.

Location: Must be based in the United States, with a hybrid requirement of 3 days per week (Tue-Thu) in Chicago, IL, Boston, MA, or South Bend, IN.

Salary: $50,000–$54,000

Company

hirify.global is a leading provider of experience measurement and data analytics for complex industries, with deep roots in U.S. healthcare.

What you will do

• Implement, configure, and maintain client data ingress, surveying, and reporting workflows.
• Translate client business needs into system specifications and configuration requirements.
• Triage and troubleshoot client requests, serving as the first level of support.
• Manage project timelines to meet implementation target dates and service level agreements.
• Validate product configurations to ensure they meet unique client business needs.
• Collaborate with internal teams to escalate complex issues and provide expert solutions.

Requirements

• Must be based in the United States and able to work in a hybrid capacity.
• 1-2 years of experience in IT, healthcare, client-facing project management, or operations.
• Experience working at or with health systems.
• Strong analytical, organizational, and problem-solving skills.
• Proficiency with Microsoft Office suite.
• Excellent written and verbal communication skills.

Nice to have

• Bachelor's degree in economics, computer science, or a related field.

Culture & Benefits

• Competitive base salary with eligibility for a discretionary bonus.
• Comprehensive benefits package.
• Collaborative work environment focused on continuous learning and innovation.
• Commitment to diversity, inclusion, and authentic workplace culture.