Business Support Specialist

TL;DR

Business Support Specialist (Customer Support): Handling client inquiries by gathering details through questioning, troubleshooting product and training questions, and providing support via phone, email, and live chat with an accent on active listening, issue resolution, and documenting cases in Salesforce. Focus on building technical knowledge of Meevo products, integrations, and business scenarios while delivering fast, accurate resolutions in a fast-paced environment.

Location: Candidates must reside in the U.S.

Salary: $39,000–$40,000

Company

hirify.global provides management software and support for the beauty and wellness industry.

What you will do

• Handle client inquiries by asking targeted questions to identify the nature of the problem.
• Troubleshoot product and training-related questions and provide resolutions.
• Support clients via phone, email, and live chat.
• Document issues and resolutions in Salesforce.
• Stay current on Meevo product knowledge, integrations, and internal business processes.

Requirements

• U.S. residency required.
• 0–5 years of experience in a customer service-related role.
• Strong verbal and written communication skills with the ability to build quick rapport.
• Tech-savvy with the ability to learn new software and hardware and adapt to technology changes.
• Reliable Internet Service Provider.
• Ability to multi-task, manage time effectively, and work independently and as part of a team.

Nice to have

• Salesforce experience.
• Beauty industry knowledge.
• Bachelor’s degree or Associate’s degree preferred.

Culture & Benefits

• Remote full-time, hourly nonexempt role with formal training provided.
• Paid Time Off (PTO): 3 weeks plus 10 paid holidays (2025), 5 paid sick days, and 1 personal day.
• Subsidized Medical, Dental, and Vision plans.
• Life insurance and AD&D with 100% cost covered by the employer.
• Short-term and long-term disability insurance, with 100% cost covered for long-term disability.
• 401(k) with Safe Harbor plan and 100% match on up to 4% of contributions.
• Unlimited access to Udemy for learning and development.

Hiring process

• Training is provided for the role before and during ramp-up.
• Interviews focus on communication, problem-solving, and customer interaction skills.