Client Service Specialist

TL;DR

Client Service Specialist (Insurance/Benefits): Supporting client management staff by assisting with group enrollment, renewals, and service-related functions with an accent on client responsiveness and workflow efficiency. Focus on resolving employee inquiries, managing eligibility changes, and ensuring compliance with insurance regulations.

Location: Must be based in or able to commute to Rosemont, IL

Salary: $30–$33.65 per hour

Company

A people-focused organization providing comprehensive insurance and employee benefit solutions to over 100,000 employers.

What you will do

• Assist clients and employees with benefit-related questions and billing concerns.
• Support open enrollment meetings, presentations, and claims troubleshooting.
• Manage membership and eligibility changes within internal systems.
• Provide guidance on compliance topics such as FMLA, COBRA, and disability insurance.
• Collaborate with consultants and sales teams to maintain high client satisfaction.
• Act as phone backup and handle overflow service tasks as required.

Requirements

• Must be able to work in a hybrid capacity in Rosemont, IL.
• Two or more years of relevant professional experience.
• Proficiency with Microsoft Office suite.
• Strong organizational skills and attention to detail.
• Ability to thrive in a fast-paced production environment.
• Excellent verbal and written communication skills.

Nice to have

• Prior experience in a broker agency or benefits administration firm.
• Familiarity with insurance carrier websites and database applications.
• Bachelor’s degree.

Culture & Benefits

• Comprehensive health, wellbeing, and retirement financial benefits.
• Paid time off and overtime pay for non-exempt employees.
• Robust learning and development programs.
• Inclusive culture that celebrates diversity and equity.
• Reimbursement for job-related expenses.