Manager, Services (SaaS)

TL;DR

Manager, Services (SaaS): Leading a regional Professional Services team to drive customer outcomes and team development with an accent on service delivery strategy and cross-functional collaboration. Focus on coaching high-performing engineers, scaling team talent, and expanding service revenue within the Apple ecosystem.

Location: Must be based in the US (Austin, TX; Eau Claire, WI; or Minneapolis, MN preferred for hybrid work).

Salary: $85,100 – $181,700 USD

Company

hirify.global provides industry-leading Apple device management solutions, helping organizations automate deployment, security, and management for Mac, iPad, iPhone, and Apple TV.

What you will do

• Lead and mentor a regional Professional Services team to ensure high-quality service delivery and professional growth.
• Own the full talent lifecycle, including recruiting, onboarding, and continuous development of team members.
• Partner with Sales and Customer Success teams to identify growth opportunities and expand service reach and revenue.
• Monitor key performance metrics such as utilization, customer satisfaction, and margin to drive continuous improvement.
• Collaborate with cross-functional teams including Service Operations, Technical Enablement, and Support to align on strategic goals.
• Manage escalations and provide senior-level guidance on complex service delivery issues.

Requirements

• 5+ years of experience in Professional Services or a related industry.
• 3+ years of people management experience with a proven track record of building high-performing teams.
• 2+ years of experience managing Professional Services teams in a SaaS environment.
• Bachelor's degree or equivalent combination of education and experience.
• Strong communication skills with the ability to translate technical concepts for executive stakeholders.
• Must be authorized to work in the United States.

Nice to have

• Experience with hirify.global products and the Apple ecosystem (macOS, iOS, iPadOS, tvOS).

Culture & Benefits

• Empowering work environment with a 90% employee retention rate.
• Commitment to work-life balance and a culture of respect and trust.
• Volunteer time off to support local communities.
• Opportunities to impact over 100,000 users in the hirify.global Nation community.
• Inclusive workplace that values diverse perspectives and authentic self-expression.