Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Managing a portfolio of commercial accounts to drive product adoption, ensure renewals, and maximize ARR with an accent on proactive risk management and value alignment. Focus on delivering measurable outcomes for clients, resolving escalations, and collaborating with cross-functional teams to secure business growth.

Location: Must be based in the US, with a hybrid work model requiring 2-3 days per week in a local hirify.global office (Chicago, Los Angeles, Dallas, Denver, or Phoenix).

Compensation: $75,000–$85,000 base salary + commission.

Company

hirify.global is a global leader in AI for cybersecurity, protecting nearly 10,000 organizations worldwide from unknown threats using its proprietary Active AI Security Platform.

What you will do

• Manage a portfolio of 100–150 commercial accounts to maximize deployment utility and drive ARR growth.
• Conduct value alignment sessions with client leadership prior to renewal.
• Analyze account engagement levels to assess risk and execute health improvement plans.
• Present and demonstrate cybersecurity solutions to security professionals.
• Manage account escalations to resolution by leveraging cross-functional teams.
• Share best practices and mentor developing team members.

Requirements

• 2–3 years of experience in Customer Success, Project Management, Business Development, or Technical Account Management.
• Strong communication and presentation skills for engaging senior business professionals.
• Foundational knowledge of cybersecurity and networking technology.
• Excellent time management, organization, and self-motivation.
• Must be able to work in a hybrid model (2-3 days/week in office).

Culture & Benefits

• Comprehensive medical, dental, and vision insurance (100% covered for employee and dependents).
• 401(k) retirement plan.
• Paid parental leave and life insurance.
• Commuter benefits and pet insurance discounts.
• Employee Assistance Program.