Senior Specialist - Customer Success

TL;DR

Senior Specialist - Customer Success (SaaS/Energy): Managing high-value customer relationships and driving product adoption within the EMEA region with an accent on strategic account planning and lifecycle management. Focus on delivering data-driven insights through QBRs, mitigating churn risks, and ensuring customers realize the full value of their subscriptions.

Location: Must be based in Madrid, Spain (Hybrid)

Компания

hirify.global is a global data and analytics provider for the renewables, energy, and natural resources industries, enabling sustainable decision-making through real-time insights.

Что делать

• Build and maintain strong relationships with assigned high-value customer accounts.
• Lead effective onboarding experiences and ensure customers are trained on product tools.
• Track customer health metrics to identify risks early and implement mitigation strategies.
• Conduct Quarterly Business Reviews (QBRs) to present data-driven insights and influence future direction.
• Collaborate with Account Managers to identify growth opportunities and support renewals.
• Serve as the voice of the customer to drive continuous product and process improvement.

Требования

• Fluency in Spanish and Italian is required.
• Proven experience in a customer-facing role, preferably with senior executives at large enterprises.
• Strong operational acumen with experience using Salesforce and Gainsight.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work in a hybrid model based in Madrid.
• Working knowledge of the Power, Renewable, or Oil & Gas sectors is preferred.

Культура и преимущества

• Collaborative, inclusive, and purpose-driven global team environment.
• Opportunity to contribute to the global energy transition.
• Focus on professional growth and continuous learning.
• Commitment to equal opportunities and inclusive hiring practices.