Customer Onboarding Specialist

TL;DR

Customer Onboarding Specialist (Customer Success): Execute customer onboarding initiatives for Docker Hub, guiding new customers through onboarding and migration with an accent on provisioning, automated workflows, and cross-team transitions. Focus on improving onboarding efficiency and customer satisfaction while iterating on strategies and maintaining success metrics.

Location: Remote (UK, Germany, Italy, Portugal, Spain)

Salary: €71.4K–€102K (EU range) + equity

Company

Docker builds developer tooling for building, sharing, and running applications with containers.

What you will do

• Partner with Customer Success, Sales, Operations, and Support to establish and refine onboarding operations and workflows.
• Guide customers through the initial onboarding journey, delivering customer-centric solutions and improving overall customer experience.
• Iterate on onboarding strategies and automations to streamline workflows and reduce friction.
• Manage day-to-day onboarding execution, ensuring smooth transitions between CS, Sales, Onboarding, and Support teams.
• Build and maintain customer relationships throughout onboarding and migration until transitioning to Customer Success Management.
• Track and improve success metrics across provisioning, onboarding efficiency, customer satisfaction, revenue impact, and scalability.

Requirements

• Minimum 4+ years of professional, full-time, post-grad experience working with external customers in a customer onboarding/implementation engineering role.
• Direct customer-facing onboarding experience.
• Deep understanding and experience with SaaS platforms and cloud-based technologies.
• Strong cross-functional collaboration and customer relationship management skills.
• Excellent problem-solving and communication skills.
• No visa sponsorship for this role.

Culture & Benefits

• Remote-first culture with home office setup.
• Freedom and flexibility to fit work around life.
• 16 weeks of paid parental leave (after 6 months of employment).
• Technology stipend equivalent to $100 USD net/month; training stipend for conferences, courses, and classes.
• PTO plan encouraging time off; medical benefits, retirement, and holidays vary by country.
• Equity and Docker swag.

Hiring process

• Onboarding activities in the first 2 weeks, including meetings with Customer Engineering, Sales, Operations, Enablement, and Support teams.
• Introduction to Docker technology and support tools used in the role.