Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Managing and growing strategic merchant relationships within the card acquiring business with an accent on payment performance optimization and transaction lifecycle management. Focus on analyzing payment data, resolving complex escalations, and driving commercial growth for high-value partners.

Location: Must be based in Spain

Company

hirify.global is a rapidly growing fintech company blending traditional banking with decentralized finance to simplify crypto integration for global businesses.

What you will do

• Manage a portfolio of strategic card acquiring merchants as the primary point of contact.
• Analyze transaction performance, decline reasons, and acceptance rates to drive conversion.
• Collaborate with Risk, Fraud, Product, and Tech teams to resolve payment issues.
• Lead Quarterly Business Reviews (QBRs) to present performance insights and strategic opportunities.
• Ensure high-touch support for VIP partners and handle escalations within agreed SLAs.
• Identify operational inefficiencies and propose improvements to merchant servicing workflows.

Requirements

• 3+ years of experience in Customer Success, Account Management, or Merchant Operations.
• Strong understanding of card acquiring, payment flows, and transaction lifecycles.
• Proven ability to manage enterprise or strategic merchant relationships.
• Strong analytical skills with experience interpreting payment and performance data.
• Commercial mindset with a focus on identifying growth and upsell opportunities.
• Must be based in Spain.

Culture & Benefits

• Competitive salary with performance-based incentives.
• 22 days annual leave plus 6 company days and bank holidays.
• Comprehensive health insurance and maternity/paternity support.
• Flexible work schedule with remote-first culture.
• Access to professional development and training programs.
• Integration of AI tools across operations to improve productivity.