Technical Support Consultant (L2)

TL;DR

Technical Support Consultant (L2): Providing high-level technical assistance for global SaaS and hardware solutions with an accent on data connectivity, system integration, and database troubleshooting. Focus on resolving complex connectivity issues across cloud and on-premises environments while ensuring high customer satisfaction.

Location: Remote. Must be available for a fixed schedule: Monday-Friday, 9pm - 6 am CET.

Company

hirify.global is a leading Support-as-a-Service provider delivering secure technical and customer support services for tech companies worldwide.

What you will do

• Provide technical support via calls, chats, and emails for diverse IT clients.
• Investigate and resolve complex connectivity issues and data platform integration problems.
• Diagnose system failures related to data extraction and connectivity.
• Collaborate with internal development teams to troubleshoot technical bottlenecks.
• Maintain accurate documentation and follow established support workflows.
• Ensure secure handling of sensitive customer information.

Requirements

• English: C1 level (spoken and written) is mandatory.
• Strong understanding of data platforms including Microsoft, Google, AWS, Azure, and on-premises databases.
• Proven experience in technical support roles.
• Analytical and research skills for troubleshooting connectivity across multiple environments.
• Personal computer with at least 8GB RAM and stable internet (min 50/40 Mbps).
• Availability to work the fixed night shift (9pm - 6am CET).

Nice to have

• Experience with Kubernetes/k3s and virtual machines.
• Knowledge of LDAP, Active Directory, and DNS.
• Familiarity with SSL certificates, SSH keys, and tunnels.
• Basic SQL querying skills.
• Experience with Azure storage and Office 365 APIs.

Culture & Benefits

• Fully remote work environment.
• Compensation in USD.
• Paid intensive training and probation period.
• Opportunities for professional growth and development.
• Inclusive international team culture.