Operations Specialist

TL;DR

Operations Specialist: Providing operational and technical day-to-day client support for post-trade transaction management with an accent on access management, system workflow troubleshooting, and client onboarding. Focus on investigating technical errors, configuring the product for trade confirmation requirements, and coordinating escalations with internal technology and operations teams.

Company

hirify.global provides end-to-end post-trade solutions for global OTC markets across interest rate, FX, equity, and credit derivatives.

What you will do

• Assist with client queries related to access management, system workflow, technical errors, and customization requirements.
• Monitor, investigate, and troubleshoot issues; coordinate with internal groups to deliver timely resolutions.
• Provide detailed analysis and feedback to clients, including evaluation and reporting on requests.
• Support system enhancements by participating in testing and handling incident reporting and escalations.
• Onboard new participants, configure the product for trade confirmation needs, and support UAT/pre-prod testing and production emulation.
• Maintain productive client relationships and coordinate across global operations to improve client experience.

Requirements

• Fluent English and Japanese (native or business level proficiency) to directly support Japanese-speaking clients.
• Strong technical skills combined with business knowledge and investigative/problem-solving abilities.
• Ability to work independently with minimal supervision and handle difficult client conversations.
• Customer-oriented mindset with awareness of impact on internal and external clients.
• Flexibility regarding hours, including weekends and public holidays.
• Basic understanding or keen interest in financial markets and the OTC post-trade framework (e.g., FX, equity, FI, credit, futures).

Culture & Benefits

• Health and wellness coverage.
• Generous time off and flexible downtime.
• Continuous learning resources to grow skills.
• Retirement planning and continuing education support with company-matched student loan contribution.
• Family-friendly perks.
• Additional perks such as retail discounts and referral incentives.