Client Success Specialist (Japanese)

TL;DR

Client Success Specialist (Japanese): Delivering exceptional customer service and ensuring client satisfaction by serving as a key point of contact for valued clients. Focus on providing expert guidance, resolving issues, and building strong relationships with clients.

Location: Must have appropriate rights and documentation for employment in Malaysia.

Company

hirify.global is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting with offices in six regions.

What you will do

• Deliver high-quality, multi-channel support to clients, ensuring timely, accurate, and professional handling of inquiries and issues.
• Tailor support in line with defined client segments.
• Support client retention by providing accurate guidance and practical insights.
• Collaborate with internal stakeholders across departments, resolving client issues effectively.
• Handle escalations professionally, ensuring clear communication, accurate documentation, and resolution within agreed timeframes.

Requirements

• Proven experience in a customer service role, with a strong preference for candidates with fintech experience.
• Excellent communication and interpersonal skills with the ability to empathize with clients.
• Strong verbal and written communication skills in English and Japanese.
• Strong problem-solving abilities and a keen attention to detail.
• Ability to work well in a team environment and collaborate effectively with colleagues and other departments.
• This role entails the need for the candidate to be able to work on rotating day shift and weekend shifts.

Culture & Benefits

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training and certifications and soft skills development.
• 21 annual leave days per year.
• Health Insurance

Hiring process

• Talent Acquisition Interview (45 minutes)
• Take Home Assessment (1 day)
• Hiring Team Interview (1 hour)