Technical Support Specialist (Level 1)

TL;DR

Technical Support Specialist (Level 1): Providing post-sales technical support for mobile and IoT device management solutions with an accent on troubleshooting network and application issues. Focus on diagnosing complex customer queries, reproducing environments, and ensuring high-quality service delivery.

Location: Must be based in or able to commute to Mississauga, Canada (Hybrid)

Company

hirify.global is a global leader in mobile and IoT device management solutions committed to continuous innovation and personal growth.

What you will do

• Provide telephone and email-based post-sales technical support for software products.
• Investigate and resolve customer-reported issues in collaboration with internal stakeholders.
• Update customers proactively regarding the status of outstanding queries.
• Diagnose and solve application queries to improve overall customer experience.
• Reproduce customer environments using various devices to facilitate effective troubleshooting.

Requirements

• Degree or Diploma in Computer Networking, IT, Computer Science, or related field.
• Solid understanding of the OSI model and networking principles (Firewalls, Protocols, Subnetting).
• 1-2 years of relevant technical experience.
• Knowledge of Windows Server, SQL, and Virtual servers.
• Familiarity with mobile platforms including Android, iOS, and Windows Mobile.
• Outstanding verbal and written communication skills in English.

Culture & Benefits

• Collaborative and agile team environment working with leading-edge technologies.
• Strong emphasis on personal growth, continuous innovation, and professional development.
• Opportunity to work alongside major global tech partners.
• Commitment to accessible employment practices and inclusive culture.