Assistant Relationship Manager (Thailand Vietnam)

TL;DR

Assistant Relationship Manager (Thailand Vietnam): Provide administrative and client service support to Relationship Managers for Private Banking clients with an accent on handling client enquiries, monitoring client account transactions, and maintaining accurate client data and reports. Focus on coordinating across front office, Product Groups, Operations, and ensuring compliance with internal and external regulations.

Company

hirify.global is Asia’s Global Private Bank within the OCBC Group network.

What you will do

• Provide administrative and client service support to Relationship Managers in the front office for Private Banking clients.
• Respond to client enquiries and instructions, resolving most issues and requests.
• Monitor transactions and activities in client accounts.
• Support Relationship Managers in delivering financial advisory services to clients.
• Maintain client data and reports (e.g., contact lists, account numbers, facilities details, and credit review/renewal status).
• Handle administrative tasks such as scheduling appointments, preparing correspondence, arranging travel, and producing presentation materials.
• Coordinate with Product Groups, Operations, and other functional areas as needed and ensure adherence to regulations and policies.

Requirements

• Minimum 3 years of relevant experience in client servicing, operations, or sales support within financial institutions.
• Bachelor’s degree or diploma from a reputable institution.
• Strong understanding of financial products and services.
• Excellent interpersonal, communication, and client-facing skills.
• Meticulous attention to details and ability to thrive in a fast-paced environment.
• Strong collaboration mindset across departments and ability to adapt to change.

Nice to have

• CACS certification.

Culture & Benefits

• Programs that develop skills on both professional and personal levels.
• Attractive remuneration packages plus non-financial benefits.
• Opportunities to grow within OCBC Group’s global network of subsidiaries and offices.
• Supportive culture focused on openness, teamwork, and fairness.

Hiring process

• Interviews to assess client service experience, communication skills, and attention to detail.
• Evaluation of fit for fast-paced front office support and cross-department coordination.