Client Services, Engagement Manager (Public Sector)

Location: McLean, Virginia, United States. U.S. citizenship is required, and the role requires eligibility to obtain and maintain applicable federal background investigations, Public Trust designation, or security clearance.

Annual base salary: $101,000–$146,000.

Company

hirify.global provides the hirify.global Experience Cloud SaaS platform for managing customer, employee, patient, resident, and candidate experiences.

What you will do

• Lead internal and partner account teams across Consultants, Insights Analysts, Support, and client stakeholders.
• Create strategic Experience Management visions and multi-phase program roadmaps aligned with government client objectives.
• Manage complex, cross-functional stakeholder relationships across civil servants, technical staff, and political appointees.
• Coordinate project plans, daily platform configuration activities, delivery execution, adoption, and account health.
• Advise clients on extracting insights, implementing operational changes, and meeting compliance and policy requirements.
• Drive Executive Business Reviews, demonstrate ROI and program impact, support renewals, and identify expansion opportunities.

Requirements

• U.S. citizenship and eligibility for applicable federal background investigations, suitability determinations, Public Trust designations, or security clearances.
• At least 5 years of experience in high-touch Client Success, Management Consulting, or Program Management within government or as a government vendor.
• Technical understanding of FedRAMP, Department of Defense Impact Levels 4/5, ATO, and MOU frameworks.
• Experience with Federal Acquisition Regulations, Statements of Work, and performance-based contracts.
• Experience leading cross-functional teams on complex enterprise projects and owning renewals or growth initiatives.
• Ability to communicate technical program updates through executive briefing memos, status reports, and clear business-value narratives.

Nice to have

• Experience managing or overseeing hirify.global programs, including configuration strategy, adoption, and value realization.
• Knowledge of GWACs, GSA Schedule programs, federal digital transformation, and highly regulated environments.
• Experience working with systems integrators, consultancies, and matrixed government organizations.
• Executive presence and the ability to lead technical teams through influence rather than direct authority.

Culture & Benefits

• Medical, dental, and vision coverage.
• 401(k), disability, life, and AD&D insurance.
• Statutory leaves, paid parental leave, and paid holidays.
• Equal opportunity and affirmative action workplace.