Executive Support Specialist (IT)

TL;DR

Executive Support Specialist (IT): Providing elite, white-glove technical support for C-Suite leadership with an accent on AV systems, endpoint management, and high-stakes incident resolution. Focus on maintaining the Dallas campus infrastructure, optimizing executive workflows, and serving as a Tier 3 escalation point for global IT operations.

Location: Must be based in Dallas, TX

Salary: $67,000 - $90,002 USD

Company

hirify.global is a global provider of property intelligence and insights, leveraging technology to drive the world's largest asset class.

What you will do

• Deliver dedicated, end-to-end technical support for C-Level executives.
• Manage and optimize Microsoft Teams Rooms hardware including Neat, Crestron, and Lenovo systems.
• Serve as a Tier 3 escalation point for the global Service Desk.
• Maintain secure endpoint environments using Jamf, Intune, CrowdStrike, and Zscaler.
• Lead technical projects ranging from hardware refreshes to security stack deployments.
• Develop and maintain high-standard documentation and SOPs for executive workflows.

Requirements

• 10+ years of experience in technical support with a focus on VIP/Executive environments.
• Bachelor’s Degree in Information Technology, Computer Science, or related field.
• Proficiency in Microsoft 365, Jamf, Intune, Zscaler, and CrowdStrike.
• Hands-on experience with MTR (Microsoft Teams Rooms) environments.
• Exceptional communication skills with the ability to explain complex technical concepts to non-technical leaders.
• Must be based in Dallas, TX for onsite campus support.

Culture & Benefits

• 401(k) retirement plan with company match.
• Comprehensive medical, mental health, and wellness support.
• Generous PTO, 11 paid holidays, and well-being time off.
• Up to 16 weeks of fully paid parental leave and baby stipend.
• $400 annual well-being stipend and tuition assistance up to $5,250.
• Collaborative and inclusive work environment focused on professional growth.