Senior IT Customer Support (Service Desk)

Location: 100% on-site assignment within the Niceville, Florida facility; the posting header also lists Alexandria, Virginia. Up to 10% travel is required for technical training and in-person engineering meetings. An active U.S. Department of Defense Secret Security Clearance is required.

Salary: $115,000–$135,000 for Virginia or Maryland; $98,000–$125,000 for Nevada. The offered rate depends on knowledge, skills, abilities, experience, and internal parity.

Company

hirify.global provides engineering, advanced technology, logistics, operations, science, program management, mission IT, and cybersecurity solutions for intelligence and national security customers.

What you will do

• Draft, coordinate, and broadcast customer-facing notifications for scheduled maintenance and unexpected outages.
• Monitor, assign, route, and audit centralized service desk tickets to protect SLA performance.
• Use remote-control software and diagnostic tools to resolve operating system, software, registry, and application issues.
• Provision and modify accounts, reset passwords, and manage group permissions in Active Directory and enterprise identity vaults.
• Provide remote hardware and network troubleshooting guidance and perform centralized application deployments and updates.

Requirements

• Active U.S. Department of Defense Secret Security Clearance required at application time and must be maintainable.
• Ability to work 100% on-site in Niceville, Florida.
• At least five years of dedicated helpdesk, service desk, or centralized operational IT support experience.
• Professional written and verbal communication across Teams Chat, telephone, and email support channels.
• Ability to lift and move equipment weighing up to 25 lbs.

Nice to have

• Enterprise support experience with Windows 11 and Microsoft Office applications, including Word, Excel, Outlook, PowerPoint, and Teams.
• Experience with Jira Service Management or ServiceNow.
• Knowledge of Microsoft Deployment Toolkit, Windows Deployment Services, application packaging, silent deployments, and PowerShell scripting.
• Exposure to Windows image hardening against Department of Defense STIGs and knowledge of ITIL Foundations and change control.

Culture & Benefits

• Collaborative environment focused on innovation and technical problem-solving.
• Work supporting national security, mission IT, engineering, and cybersecurity programs.
• People First and Zero Harm culture centered on belonging, connection, and professional growth.