General Manager

TL;DR

General Manager: Delivering the Herman Miller Client Experience through team coaching, demonstrations, quoting, and sales generation with an accent on store revenue growth, merchandising standards, and operational expense control. Focus on leading performance management, resolving employee relations issues with HR, and hiring/developing a retail team to achieve the store sales plan.

Company

Herman Miller is a design-led office furnishings company focused on innovation and ergonomic products.

What you will do

• Hire, develop, lead, and motivate the retail team through performance coaching, feedback, and training.
• Drive the Herman Miller Client Experience via effective demonstrations, quoting, and sales generation.
• Manage daily/weekly/monthly performance management and deliver the store sales plan.
• Ensure the studio presentation meets visual directives and the standards manual.
• Oversee store operations to maximize profit and control expenses (scheduling, store shipments, controllable expenses, supplies).
• Resolve sales team employee relations issues in partnership with HR and support effective people management.

Requirements

• Minimum 3–5 years of retail management experience.
• Strong verbal, written, organizational, and interpersonal communication skills with demonstrated people management ability.
• Ability to inspire effective demonstrations in a high-traffic environment.
• Financial literacy and business acumen, including budgetary responsibility.
• Experience with a POS system and proficiency with MS Office, web navigation, and 3-D rendering programs.
• Ability to routinely move objects over 20 pounds and follow safety requirements.

Culture & Benefits

• Competitive base salary plus commission on shipped items, with a quarterly bonus plan.
• Medical, dental, and vision insurance; Health Savings Account and other insurance plans.
• 401(k) with 4% company match; commuter benefits up to $150/month.
• Self-managed vacation, holidays, and parental leave; paid time off and employee discounts.
• Store hours require weekend and holiday availability.

Hiring process

• Application review and interviews as part of the standard hiring process.
• Employment eligibility verification via E-Verify.

Location: CA - Palo Alto

Salary: $80,000.00 - $85,000.00 (base salary range)