Senior Manager, Client Services (iGaming)

TL;DR

Senior Manager, Client Services (iGaming): Managing cross-functional teams to drive technical excellence, operational stability, and customer satisfaction for gaming platforms with an accent on service delivery and high-availability environments. Focus on leading production support, managing enterprise customer relationships, and ensuring compliance within regulated gaming markets.

Location: Must be based in or able to work hybrid onsite in Mississauga, Ontario

Company

A global leader in land-based and digital gaming technology, providing cutting-edge products and content for casinos and operators worldwide.

What you will do

• Lead technical client services operations for casino gaming platforms to ensure high availability and operational excellence.
• Manage critical incidents, root-cause analysis, and service improvement initiatives as the primary escalation point.
• Build and maintain strong relationships with enterprise customers through proactive communication and technical consultation.
• Oversee cross-functional teams across production support, deployments, integrations, and release management.
• Collaborate with Product, Engineering, and Compliance teams to enhance platform performance and customer experience.
• Develop service strategies, manage budgets, and provide updates to executive leadership.

Requirements

• Bachelor’s degree in Computer Science, IT, Engineering, or a related field.
• 15+ years of experience in technical operations, client services, or gaming technology.
• 5+ years of leadership experience specifically within casino gaming, iGaming, or enterprise technical services.
• Proven ability to manage enterprise customers and customer-facing technical teams.
• Strong understanding of gaming systems, online platforms, or real-time transactional environments.
• Must be able to work hybrid onsite in Mississauga, Ontario.

Nice to have

• Experience in regulated gaming and compliance environments.
• Certifications such as ITIL, PMP, Scrum, AWS, or Azure.
• Exposure to DevOps, automation, and observability platforms.
• Familiarity with managed services or SaaS operating models.

Culture & Benefits

• Opportunity to work with cutting-edge technology in the global gaming industry.
• Collaborative environment working across engineering, product, and operations teams.
• Focus on operational stability and high-availability system management.
• Professional growth opportunities within a leading gaming technology organization.