Associate Director, Technology Delivery (CRM)

TL;DR

Associate Director, Technology Delivery (CRM): Providing senior operational leadership and technical direction for the information architecture supporting Development and Alumni Engagement (DAE) with an accent on CRM, cloud-based applications, and integrated fundraising solutions. Focus on architecting scalable systems, ensuring PCI compliance, and leading multidisciplinary teams to deliver complex enterprise-level technology programs.

Location: Must be based in Vancouver, BC, Canada

Salary: $9,859.25 - $15,380.75 CAD Monthly

Company

The University of British Columbia (hirify.global) is a global center for research, innovation, and learning, committed to employment equity and fostering a diverse and inclusive workplace.

What you will do

• Provide strategic oversight of DAE’s enterprise solution ecosystem, including CRM, cloud-hosted applications, and AI/ML integrations.
• Develop and enhance multiyear product and technology roadmaps aligned with institutional strategic priorities.
• Lead complex cloud architecture planning and ensure systems are scalable, secure, and compliant with PCI and institutional policies.
• Govern release management processes and oversee the deployment of new features and integrations.
• Manage vendor relationships, contract adherence, and performance monitoring for third-party technology partners.
• Mentor and lead cross-functional teams responsible for systems analysis, quality assurance, and project delivery.

Requirements

• Undergraduate degree in a relevant discipline.
• Minimum of eight years of related experience, including at least two years in a managerial capacity.
• Demonstrated experience in enterprise technology management, cloud-based ecosystems, and complex systems integration.
• Strong knowledge of PCI compliance, cybersecurity requirements, and legislative data privacy standards.
• Experience with application lifecycle management and both Agile and Waterfall methodologies.
• Excellent communication, stakeholder engagement, and change leadership capabilities.

Nice to have

• PMP, Agile/Scrum, or Six Sigma certifications.
• Experience with fundraising systems and enterprise-level data environments.

Culture & Benefits

• Commitment to employment equity, diversity, and inclusion.
• Opportunity to lead high-impact, mission-critical technology projects at a world-class university.
• Collaborative environment working with senior leadership across IT, Cybersecurity, and Privacy departments.
• Focus on professional development and capability building within the team.