Sr. AWS Consultant

Location: Remote - Colombia

Company

hirify.global, part of Accenture, delivers AI, AWS, Salesforce, and contact center solutions, including Amazon Connect and Agentforce.

What you will do

• Support customers adopting and implementing Amazon Connect solutions.
• Conduct technology assessments and audits for cloud contact center platform migrations.
• Lead business process reviews, gather requirements, and translate business goals into structured user stories.
• Participate in architectural discussions and collaborate with Solution Architects and Engineers on solution designs, estimates, and timelines.
• Act as a liaison between technical teams, executives, IT management, and customer stakeholders.
• Deliver end-user training and documentation.

Requirements

• Customer-facing contact center experience and knowledge of contact center architecture.
• Experience integrating WFM, CRM, and contact center solutions, including APIs, WebRTC, and SIP.
• Hands-on scripting or coding experience with Python, Java, C#, .NET, or Node.
• Experience with CloudFormation, contact flow design, Lambda and Lex integrations, call center routing, and API integrations.
• Advanced AWS services and cloud architecture knowledge, with relevant AWS certifications including Cloud Practitioner, Developer, or Solutions Architect.
• Salesforce Service Cloud knowledge, troubleshooting skills, Agile/Scrum familiarity, and experience in sales, pre-sales, or consulting.

Nice to have

• Salesforce Certified Administrator certification.
• Knowledge of Genesys, Cisco, Avaya, Twilio, or other contact center platforms.
• Experience with outbound dialers, campaign management, and Workforce Management solutions.

Culture & Benefits

• Remote and in-person work options are available across the company, with this role listed as remote in Colombia.
• Some roles include travel of up to 25%.
• Flexible working practices support personal appointments and work-life balance.
• Collaborative communication through executive town halls and company meetings.
• Team celebrations and social activities are part of the work environment.