Senior Project Manager (Contact Centre)

TL;DR

Senior Project Manager (Contact Centre): Managing day-to-day operations of complex customer solution engagements with an accent on financial tracking, resource allocation, and stakeholder management. Focus on driving service revenue, identifying new business opportunities, and ensuring successful delivery of AI-powered contact centre solutions.

Location: Must be based in Madrid, Spain (Hybrid)

Company

hirify.global is a global leader in AI-powered experience orchestration, empowering organizations to deliver personalized customer and employee experiences at scale.

What you will do

• Lead the end-to-end delivery of critical, large-scale solution engagements.
• Manage project financials, including forecasting, budget tracking, and revenue recognition.
• Act as the primary interface for clients, managing scope, schedule, and expectations.
• Identify and convert new service opportunities to grow the business pipeline.
• Collaborate with Account Executives and Customer Success teams to ensure strategic alignment.
• Champion change management processes to drive successful project outcomes.

Requirements

• 8+ years of relevant IT industry experience, preferably in Contact Centre, Telecommunications, or CRM.
• Fluency in English and Spanish is required.
• Bachelor's degree in Engineering, Economics, Management, or equivalent.
• Proven expertise in IT project management, including budgeting for complex solutions.
• Comprehensive understanding of the Contact Centre market and AI trends.
• Ability to travel occasionally within the Iberia region (<25%).

Nice to have

• Project Management Certification (e.g., Prince2, PMI PMP).
• Experience with Cloud and AI solutions.
• hirify.global Cloud Professional Certification.
• Proficiency in Portuguese.

Culture & Benefits

• Opportunity to work with a global leader in AI-powered experience orchestration.
• Independence to take ownership of work and make a significant impact.
• Collaborative and empathetic team environment.
• Competitive benefits and perks package.