IT Service Delivery Manager (Data Management)

TL;DR

IT Service Delivery Manager (Data Management): Own BI-DWH and data platform IT service delivery for business users, with an accent on SLA management, incident handling, stakeholder communication, and continuous improvement. Focus on aligning data services with business priorities, managing enterprise operations processes (ITIL), and ensuring capacity planning for future demand.

Location: València, Valencia, Spain

Company

hirify.global is a global IT services and consulting company delivering digital transformation for enterprise clients.

What you will do

• Plan, design, and implement BI-DWH IT services delivery to business users, ensuring service quality and availability.
• Monitor and control IT services delivery, ensuring required systems, methodologies, and procedures are in place and followed.
• Manage IT services reporting and align BI services with business priorities.
• Implement and fulfill SLAs; act as escalation point for business users and management.
• Own Major Incidents coordination, including communication to stakeholders and Major Incident reviews.
• Run capacity planning, manage IT operations teams, support budgeting activities, and drive continuous improvements.

Requirements

• 5+ years of experience in Service Delivery or IT Operations in BI/DWH or data platforms.
• Experience managing a team of at least 5 employees.
• Experience operating enterprise BI/DWH environments with IT operations processes.
• Strong technical knowledge of SQL, Azure Databricks, BI/reporting tools, and ETL processes and integrations.
• Knowledge of IT Service Management processes based on ITIL.
• Spanish and English: high level of written and spoken proficiency.

Nice to have

• IT Service Management certification.
• Azure Databricks/Microsoft certification.
• Experience in the financial sector and FinOps awareness.

Culture & Benefits

• Health insurance and a relocation program.
• Work-from-anywhere flexibility (remote work culture).
• Professional development including certification programs, mentorship, internal mobility, and internship opportunities.
• Opportunities to collaborate on impactful projects for global clients.
• Multicultural, inclusive environment with regular team-building social events.

Hiring process

• Interviews to assess service delivery/IT operations experience and technical understanding of BI/DWH and data platforms.
• Discussion of stakeholder management, SLA/incident ownership, and continuous improvement approach.