Genesys Cloud Architect

Location: Work from anywhere; listed location: São Paulo, Brazil

Company

hirify.global is a global IT services and consulting company delivering digital transformation and technology solutions for enterprise and startup clients.

What you will do

• Lead the end-to-end architecture and design of Genesys Cloud CX contact center solutions.
• Translate business requirements into scalable, secure, and high-performing technical designs.
• Define the technical roadmap for contact center and customer experience platforms.
• Integrate Genesys Cloud CX with CRM, workforce management, analytics, and other third-party systems.
• Provide technical leadership across solution design, development, testing, deployment, and lifecycle management.
• Guide engineering teams and drive architectural standards, security, compliance, performance, and continuous innovation.

Requirements

• 7+ years of experience in contact center technologies, including strong Genesys Cloud CX expertise.
• Experience designing and delivering large-scale cloud contact center solutions.
• Strong knowledge of IVR, call flows, routing strategies, omnichannel solutions, WFM, call recording, analytics, and AI/ML capabilities.
• Hands-on experience with REST/SOAP API integrations and microservices architecture.
• Experience integrating Genesys Cloud CX with Salesforce, Microsoft Dynamics, or ServiceNow.
• Deep knowledge of SIP infrastructure, including SIP protocols, SBCs, load balancing, infrastructure planning, deployment, and high availability.

Culture & Benefits

• Remote work flexibility through a work-from-anywhere culture.
• Health insurance and a competitive compensation and benefits package.
• Relocation program.
• Professional development through certifications, mentorship, talent investment, and internal mobility programs.
• Global projects, multicultural collaboration, team-building events, and an inclusive work environment.
• Values focused on education, community empowerment, fair operating practices, environmental sustainability, and gender equality.