Director, Sales (CX)

TL;DR

Director, Sales (CX): Driving new business acquisition for IT services and managed solutions with an accent on customer experience (CX) and CCaaS domains. Focus on building GTM strategies, leveraging CSP partnerships (Genesys, Google, Amazon), and closing complex, multi-year enterprise deals.

Location: Must be based in the United States

Company

A global IT services and consulting firm dedicated to digital transformation for large enterprises, driven by a culture of relentless performance and sustainable business practices.

What you will do

• Drive the full sales cycle for new business, from initial prospecting to closing.
• Develop and execute GTM strategies leveraging relationships with Cloud Service Providers.
• Act as a strategic advisor to clients regarding engineering and managed services for CX outcomes.
• Collaborate with marketing, alliances, and sales engineering teams to maximize prospect engagement.
• Position AI-enabled CX solutions, including automation, analytics, and agent assist, as core business value.

Requirements

• 10+ years of experience in IT services or managed services sales, specifically within CX and CCaaS.
• Proven track record of net-new logo acquisition and closing 7-figure enterprise opportunities.
• Deep expertise in the CSP ecosystem, specifically Genesys, Google, or Amazon.
• Ability to build trust with C-level stakeholders and manage complex, multi-stakeholder deals.
• Must be authorized to work in the United States.

Culture & Benefits

• Comprehensive compensation and benefits package, including health insurance.
• Relocation program available.
• Flexible remote work culture.
• Professional development opportunities, including certifications and mentorship.
• Inclusive, multicultural environment with a focus on social sustainability.