Field Service Engineer

TL;DR

Field Service Engineer: Performing installation, maintenance, and repairs on hardware equipment within an assigned territory with an accent on customer satisfaction and SLA compliance. Focus on diagnosing and resolving technical issues for POS, self-service, and back-office systems while maintaining high operational standards.

Location: Must be based in Germany

Company

hirify.global is a global technology company providing software and hardware solutions for retail, hospitality, and digital banking industries.

What you will do

• Install, maintain, and repair equipment including POS, self-service checkouts, and peripherals.
• Diagnose and resolve customer incidents to ensure compliance with Service Level Agreements.
• Manage site preparation, including cabling, staging, and testing of new equipment.
• Build and maintain strong working relationships with local customer accounts.
• Maintain accurate parts inventory and detailed reporting of service activities.
• Participate in flexible shift patterns, including nights, weekends, and on-call rotations.

Requirements

• Must hold a clean driving license
• High school diploma or equivalent experience
• Proficiency in Windows OS and basic Microsoft Office suite
• Experience in PC hardware maintenance, including servers, routers, and switches
• Strong mechanical and electrical aptitude
• Ability to work a flexible schedule including nights, weekends, and overtime

Culture & Benefits

• Opportunity to work with a global leader in retail and hospitality technology.
• Structured training and certification programs for technical development.
• Exposure to diverse hardware environments and enterprise-level support.
• Commitment to safety and high-quality operational standards.