Service Manager (Electrical Engineering)

TL;DR

Service Manager (Electrical Engineering): Managing repair and calibration services for electrical equipment with an accent on team leadership, service revenue forecasting, and quality compliance. Focus on optimizing service delivery processes, ensuring ISO17025 accreditation, and enhancing technician performance.

Location: Koeln, Nordrhein-Westfalen, Germany

Company

hirify.global is an independent public company driving innovation in precision technology through high-performance instruments and sensors.

What you will do

• Supervise, train, and mentor a team of repair and calibration technicians.
• Oversee repair and calibration processes to ensure timely (OTD) and accurate service delivery.
• Manage weekly and monthly revenue forecasts and ensure delivery targets are met.
• Implement quality assurance procedures to meet industry standards and customer requirements.
• Build and maintain strong customer relationships to ensure satisfaction.
• Ensure compliance with industry standards and accreditation requirements, such as ISO17025.

Requirements

• Bachelor's degree in Electrical Engineering, Electronics, or a related field.
• Minimum 5 years of experience in electrical equipment repair and calibration.
• At least 3 years of experience in a managerial role.
• German language is a must.
• Proficiency in using service management software and tools.

Culture & Benefits

• Work in a high-performance environment driving next-generation precision technology breakthroughs.
• Strong commitment to Inclusion & Diversity through the "We Are More Together" vision.
• Equal Opportunity Employer providing reasonable accommodations for applicants.
• Opportunity to work with a global footprint and a legacy of excellence in measurement solutions.