Freight Claims Specialist (Logistics)

TL;DR

Freight Claims Specialist (Logistics): Managing the filing and resolution of freight claims to ensure timely recovery and customer satisfaction with an accent on claim accuracy and carrier communication. Focus on resolving aging claims, maintaining compliance documentation, and optimizing the claims lifecycle.

Location: Onsite in Querétaro, Mexico

Company

hirify.global is a leading 4PL provider specializing in supply chain technology and logistics execution across North America and Mexico.

What you will do

• File all freight claims within five business days of receipt, ensuring accuracy and policy adherence.
• Respond to carrier and customer inquiries within three business days with clear and timely updates.
• Conduct monthly reviews of claims older than 90 days to identify and resolve delays.
• Maintain accurate, compliant records of all claims, inquiries, and resolutions.
• Collaborate with the freight claims team to share information and continuously improve internal processes.

Requirements

• Bi-lingual proficiency in English and Spanish (verbal and written)
• Location: Must be based in Querétaro, Mexico for onsite work
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to manage multiple tasks, prioritize effectively, and meet strict deadlines.
• Meticulous attention to detail and objective critical thinking skills.

Nice to have

• Prior exposure or knowledge of the logistics and transportation industry.

Culture & Benefits

• Comprehensive Health and Life Insurance coverage.
• Mexican statutory benefits: Aguinaldo (Christmas bonus), Prima vacacional, and vacation time starting at 12 days.
• Additional financial perks including a Saving Plan (Fondo de Ahorro) and Grocery Cards (Vales De Despensa).
• Monthly cell phone allowance of $800 pesos.
• Access to professional Learning & Development resources and internal mobility opportunities.
• Employee Resource Groups (ERGs) and annual community volunteer events.