Client Support Specialist

TL;DR

Client Support Specialist: Providing high-quality assistance to clients in a BPO environment with an accent on multitasking and effective communication. Focus on managing client appointments, resolving inquiries, and maintaining high service standards in a remote setup.

Location: Remote (Requires home office setup with stable internet and specific hardware specs)

Salary: 31,391.08 PHP gross + 5,000 PHP Client Deployment Allowance

Company

hirify.global is a BPO provider offering long-term career opportunities and comprehensive benefits.

What you will do

• Manage client inquiries and provide professional support.
• Handle appointment setting and related administrative tasks.
• Maintain high levels of customer satisfaction through effective communication.
• Collaborate with the team to meet performance targets.
• Participate in training and performance reviews.

Requirements

• At least 3 years of experience in the BPO industry.
• Excellent English communication and multitasking skills.
• Willingness to work graveyard shifts.
• Existing home office setup with stable internet (min 25 Mbps) and required hardware (Core i5/16GB RAM/dual monitor).
• Ability to start training immediately.

Nice to have

• Background in Customer Service.
• Experience in appointment setting roles.
• Back-up power and internet solutions.

Culture & Benefits

• Comprehensive HMO and government-mandated benefits.
• 13th-month pay and Loyalty Investment Fund.
• Paid leaves and performance-based incentives.
• Regular team-building activities and annual company events.
• Clear career advancement opportunities.