Customer Reliability Engineer (Kubernetes)

TL;DR

Customer Reliability Engineer (Kubernetes): Operating, monitoring, and maintaining managed Airflow services with an accent on cloud infrastructure reliability and Kubernetes cluster management. Focus on troubleshooting complex customer environments, building automation for operational efficiency, and delivering white-glove guidance to ensure successful product adoption.

Location: Must be based in the United States

Salary: $125,000 - $130,000

Company

hirify.global is the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow, empowering data teams to bring mission-critical software, analytics, and AI to life.

What you will do

• Provide solutions to customers to ensure successful product usage and meet SLAs.
• Troubleshoot customer environments and engage in active triaging of issues.
• Build and maintain monitoring, alerting, and automation systems for operational efficiency.
• Participate in on-call rotation for weekend coverage.
• Direct product architecture and provide feedback to development teams based on customer pain points.
• Enhance customer documentation and provide white-glove guidance on the path to production.

Requirements

• Must be based in the United States
• 5 years of experience with large, complex cloud infrastructures operating at scale.
• 3 years of experience with Kubernetes.
• Experience managing production distributed systems with AWS, GCP, or Azure.
• Strong Linux experience and Python scripting skills.
• Previous experience handling internal or external customer issues.
• Strong communication and troubleshooting skills.

Nice to have

• Experience as a Site Reliability Engineer.
• Worked with Kubernetes Custom Resources.
• Depth of knowledge with Azure.
• Airflow or Big Data Orchestration experience.
• IaC experience.

Culture & Benefits

• Comprehensive benefits package including equity.
• Opportunity to work with the latest technology and multi-cloud implementations.
• Fully distributed team environment.
• Equal opportunity employer valuing diversity.