Customer Success Manager (Edtech)

TL;DR

Customer Success Manager (Edtech): Supporting the implementation, usage, retention, and expansion of digital learning solutions with an accent on faculty support and platform adoption. Focus on monitoring usage trends, delivering training, and ensuring successful LMS/LTI integrations.

Location: Remote, Colorado, USA

Salary: $43,800 – $63,267

Company

A global leader in research and education, transforming knowledge into discoveries for over 200 years.

What you will do

• Support faculty in implementing and integrating digital learning solutions into their courses.
• Monitor course usage and trends to identify opportunities for retention and expansion.
• Collaborate with Account Managers to review account status and support retention strategies.
• Conduct training and re-training sessions with key customers to ensure effective platform use.
• Provide basic integration support for LMS/LTI implementations.
• Maintain accurate account and adoption data within Salesforce.

Requirements

• Undergraduate degree.
• 1–3 years of experience in customer service, sales support, or technical product support.
• Experience supporting digital platforms and training users.
• Strong written and verbal communication skills and ability to present to groups.
• Must be based in the USA.

Culture & Benefits

• Meeting-free Friday afternoons for focused work and professional development.
• Robust internal mobility and continual learning opportunities.
• Comprehensive benefits package.
• Culture that values bold ideas, diverse perspectives, and measurable impact.