Senior Associate, Service Delivery (Benefits Administration)

Location: Must be based in the US

Salary: $65,000–$80,000

Company

hirify.global is a leading provider of cloud-based benefits administration technology and services, dedicated to simplifying employee benefits management for thousands of companies nationwide.

What you will do

• Resolve client inquiries and issues regarding benefits products, maintaining ownership through to resolution.
• Configure and maintain client benefits websites, including rates, permissions, and field options.
• Perform quality assurance testing on client sites and manage carrier and payroll data feeds.
• Deliver technical product presentations and training sessions for clients.
• Identify and implement process improvements to enhance operational efficiency.
• Coach and mentor team members while collaborating across internal product teams.

Requirements

• Must be based in the US
• Bachelor’s degree or equivalent combination of education and experience.
• 3+ years of experience in benefits administration, including hands-on work with benefits platforms.
• 3+ years of experience in a client services role.
• 2+ years of project management experience.
• Advanced proficiency in Microsoft Excel (VLOOKUPs, Pivot Tables).
• Strong analytical and communication skills for engaging technical and non-technical audiences.

Nice to have

• Experience mentoring or coaching junior team members.
• Prior involvement in sales support or client-facing presentations.
• Experience supporting annual enrollment cycles and large client implementations.
• Experience with payroll systems or HRIS platforms.

Culture & Benefits

• Comprehensive health benefits including medical, dental, and vision plans.
• Remote-first work environment with flexible culture.
• Employer-sponsored retirement savings programs.
• Opportunities for professional development and career progression.
• Collaborative and inclusive team environment focused on innovation and client success.