Senior Associate, Service Delivery (Benefits Administration)

TL;DR

Senior Associate, Service Delivery (Benefits Administration): Managing and supporting client benefits websites and processes with an accent on technical configuration, issue resolution, and client engagement. Focus on driving continuous process improvements, mentoring team members, and ensuring high-quality service delivery within a cloud-based benefits platform.

Location: Must be based in the US

Salary: $65,000–$80,000

Company

hirify.global is a leading provider of cloud-based benefits administration technology and services, dedicated to simplifying employee benefits management for thousands of companies nationwide.

What you will do

• Resolve client inquiries and issues regarding benefits products, maintaining ownership through to resolution.
• Configure and maintain client benefits websites, including rates, permissions, and field options.
• Perform quality assurance testing on client sites and manage carrier and payroll data feeds.
• Deliver technical product presentations and training sessions for clients.
• Identify and implement process improvements to enhance operational efficiency.
• Coach and mentor team members while collaborating across internal product teams.

Requirements

• Must be based in the US
• Bachelor’s degree or equivalent combination of education and experience.
• 3+ years of experience in benefits administration, including hands-on work with benefits platforms.
• 3+ years of experience in a client services role.
• 2+ years of project management experience.
• Advanced proficiency in Microsoft Excel (VLOOKUPs, Pivot Tables).
• Strong analytical and communication skills for engaging technical and non-technical audiences.

Nice to have

• Experience mentoring or coaching junior team members.
• Prior involvement in sales support or client-facing presentations.
• Experience supporting annual enrollment cycles and large client implementations.
• Experience with payroll systems or HRIS platforms.

Culture & Benefits

• Comprehensive health benefits including medical, dental, and vision plans.
• Remote-first work environment with flexible culture.
• Employer-sponsored retirement savings programs.
• Opportunities for professional development and career progression.
• Collaborative and inclusive team environment focused on innovation and client success.