Renewals Manager (Cybersecurity)

TL;DR

Renewals Manager (Cybersecurity): Managing the renewal process for a portfolio of named accounts to drive customer retention and expansion with an accent on identifying upsell opportunities and risk mitigation. Focus on delivering accurate forecasts, negotiating commercial terms, and aligning product suites to evolving customer needs.

Location: Hybrid (Paris, France) — minimum 3 days per week in the office

Company

A global leader in AI-powered cybersecurity providing a proactive platform to secure digital estates across network, cloud, and email.

What you will do

• Manage a portfolio of 30-40 existing customers to ensure on-time renewals and high retention.
• Collaborate with Customer Success to assess renewal risks and develop mitigation plans.
• Identify and negotiate upsell and cross-sell opportunities by aligning products to customer needs.
• Provide weekly, monthly, and quarterly renewal and expansion forecasts to the Renewal Director.
• Act as a commercial resource during renewal proposal calls.
• Mentor junior team members and share best practices to help them ramp up.

Requirements

• 2-3 years of experience in Customer Success, Project Management, BizDev, TAM, or Consulting.
• Strong communication and presentation skills for interacting with senior business professionals.
• Foundational understanding of cybersecurity concepts.
• Ability to work independently and make proactive decisions within appropriate boundaries.
• Resume must be submitted in English.

Nice to have

• Familiarity with enterprise networking technology.

Culture & Benefits

• 25 days of holiday plus all public holidays.
• Additional day off for your birthday.
• Life, disability, and medical insurance.
• Meal vouchers and an Employee Assistance Program.